TRXF TOM (Target Operating Model) helps organizations deliver their business model value to the customers derived from the organization’s defined vision and strategy. By breaking the organization down into nine organizational layers, TOM allows organizations to make adjustments and optimize where necessary to focus on a customer-centric operating model. Furthermore, TRXF consults organizations on the value of introducing new corporate leadership functions (e.g. CDO / CCO), new organizational instances (e.g. CX CoC) and the required skills and capabilities (HR) to organize CX competencies.

Based on our previous project experience we leverage best practices to define a suitable CX target operating model for our clients with a focusing focus on strategy, structure, processes, people and talent. Where recommended, we help with the installment of new leadership functions, such as Chief Customer Officers and dedicated CX Center of Competences.

TRXF CultureHub offers a methodology to assess the current culture as well as the gap towards the desired culture. With the methodology of Moments that Matter, the behavior necessary to implement the desired culture is identified and embedded into the culture.

Supported by the frameworks, methodologies and workshops, organizations determine the required steps and initiatives necessary for a long-term sustainable culture shift – with empowered employees taking responsibility over their customers’ experiences.

TRXF offers different methodologies and workshop formats that help leadership align on the right visions, strategic goals and cultural target picture, such as High Impact Sessions and action conversation placemats.

Supported by the tools and workshops mentioned, client leadership can expect an alignment and commitment on their organization’s CX vision, strategy and prioritized initiatives.

The TRXF Change Framework provides guidance for the entire process from creating a vision to delivering value to the organization in a four-phased approach that involves the communication of the aspired changes, initiation of the right actions and management of the change process along the way.

TRXF provides the right tools and methods to successfully manage the change process in the client organization